FAQ – Frequently Asked Questions

Here you'll find answers to the questions we're asked most often. Can't find your question? Feel free to write to us via the contact form or at info@pokeprinz.de.

How fast do you ship, and what does shipping cost?

We ship from Cologne, Germany. Within Germany, delivery takes 2–4 business days; standard shipping costs €5.99 and is free for orders from €300. For valuable orders, insured shipping for goods worth up to €2,500 is available for €17.99. You can find all prices and delivery times on our shipping page.

Do you ship internationally? Will I have to pay customs?

Yes. We ship to the EU for €13.99 in 2–8 business days and to many other countries for €26.99 in 6–14 business days. You can see which countries are available in the country selection at checkout. There are no customs duties within the EU. For deliveries outside the EU, customs duties, taxes and fees may apply, which are borne by the recipient.

Are your products original?

Yes, 100%. We source our products exclusively from authorised distributors and verified private collections. Sealed products come in the original manufacturer packaging. For slabs, you can verify the certification number yourself at any time on the PSA or Beckett website.

What does “pre-order” mean?

Products marked “pre-order” have not been released yet. We ship them as soon as they have been released and have arrived at our warehouse. You can find the expected date in the product description. Tip: if you order pre-orders and items in stock separately, you'll receive the items in stock fastest. You can also withdraw from a pre-order before it ships – see our pre-order cancellation policy.

What is a LIVE BREAK?

In a LIVE BREAK, we open products for you live on our Twitch stream and send you the contents. Simply choose the shipping method “LIVE BREAK” at checkout. We ship the contents from our streams on Wednesday, Friday and Sunday together, usually on the following Monday or Tuesday.

Can I cancel or withdraw from my order?

Yes. As a consumer, you have a 14-day right of withdrawal. The easiest way is the button “Withdraw from contract” in the footer of our website. As long as your order hasn't shipped yet, you can also ask us to cancel it by emailing info@pokeprinz.de. Please note: once sealed products such as boosters or booster boxes are opened, they usually lose a significant part of their value. In this case, you may be liable for the loss in value. You can find all details in our cancellation policy.

Can I play with Japanese cards?

Japanese cards are original cards of the Japanese edition. They are not legal for official tournament play outside Japan, but they are very popular with collectors, as many sets and promos are released first or exclusively in Japan. You can of course still use them for casual play with friends.

Which payment methods do you accept?

Among others, PayPal, Klarna, credit card (Visa, Mastercard, Maestro), Apple Pay, Google Pay and Shop Pay. Further payment methods may be available depending on your country; you can see all available options at checkout.

Where can I hear about new products and restocks first?

In our Discord: we automatically post every new product, restock and offer as soon as it's in the shop. You can also find us on Instagram, TikTok, YouTube and Twitch – all channels are on our Socials page.

Do you buy cards or collections?

Yes, we buy private collections. Just send a few photos and a short description to info@pokeprinz.de and we'll get back to you with an offer.

Where do your reviews come from?

Our reviews come from Trustpilot. They are submitted and published directly there; we do not verify whether reviewers have purchased from us. More on our Reviews page.

How can I contact you?

The fastest way is our contact form or an email to info@pokeprinz.de. You're also welcome to ask quick questions in our Discord.